The questions we hear most about Tichodex. Can’t find your answer? Write to us.
1. General
What is Tichodex?
Tichodex is a free peer-support and chat app that connects people who need to talk (I Need to Talk) with people who love to listen and help (I Help Out). You can share posts and stories, chat one-to-one, send voice messages and thank the person who helped you with “Solved My Problem”.
Is Tichodex out yet, and where can I download it?
Is Tichodex free?
Yes. Tichodex is free to download and use. An optional VIP membership will be offered later; VIP is “coming soon” and can’t be purchased yet. All core features will stay free.
Which devices does Tichodex run on?
Tichodex currently runs on Android 7.0 and newer. We’re working on an iOS version.
Which languages does Tichodex support?
The app and the website are available in English and Turkish. Switch the language with the flag in the top-right corner of the sign-in screen or in Settings.
2. Using the App
What’s the difference between “I Need to Talk” and “I Help Out”?
In I Need to Talk mode you want to open up, be heard and get advice; people who want to help send you a short support request first, and it’s entirely up to you whether to accept. In I Help Out mode you listen, offer perspective and send support requests. You can switch modes any time from your profile.
Do I have to use my real name?
No. On Tichodex you appear with a username; sharing your real name, photo or city is completely optional. Your email address is never shown on your profile.
What does “Solved My Problem” mean?
It’s how you thank an “I Help Out” member who really helped you by listening and offering perspective. You can give it once per person, and it shows as a counter on their profile.
How do view-once photos work?
A photo you send as view-once opens for the other person only once and can’t be viewed again. The file is permanently deleted from our servers 30 days after it’s opened.
Can I make my account private?
Yes. Turn on Private Account in Settings and only followers you approve can see your posts and follower lists.
3. Safety & Privacy
Is Tichodex therapy or counselling?
No. Tichodex is a peer-support platform between people; the people you talk to aren’t doctors or psychologists, and their advice doesn’t replace professional help. If you’re in immediate danger, call your local emergency number right away — see Safety & Support for helplines.
Are my messages safe?
Your messages travel over an encrypted connection (HTTPS/TLS) and are visible only to the people in the chat. They are stored on our servers with restricted access; authorised moderators review a chat only if it is reported or when the law requires it. Your data is never sold or used for advertising.
How do I block or report someone who bothers me?
Open the menu in the top-right corner of their profile or your chat and choose “Block” or “Report”. Blocked people can’t see you or message you, and reports reach our moderators instantly.
How do I delete my account?
In the app, go to Profile → Settings (⚙) → Delete My Account to delete it immediately. If you can’t access the app, follow the steps on Delete Your Account.
How old do I have to be?
Anyone aged 13 or over can use Tichodex. Users under 18 should use it with a parent’s or guardian’s knowledge and consent. We have zero tolerance for anything that puts children at risk.