This page explains in plain language how your data is protected on Tichodex. The legal details are in our Data Protection Notice.
1. In Short
- We don’t sell your data, and ads in the app are not personalised.
- Your email address is never shown on your profile.
- Your messages travel over an encrypted connection and are visible only to the people in the chat; moderators review them only when a chat is reported or the law requires it.
- You can delete your account at any time: Delete Your Account.
- On the website we use an analytics cookie only if you allow it; there is no advertising or third-party tracking.
2. Who Sees What
| Information | Who can see it |
|---|---|
| Username, mode, “Solved My Problem” count | All users |
| Profile photo, city, age, profession, bio (if you add them) | All users, except people you’ve blocked |
| Email address | Only you and authorised administrators |
| Message content | Only the people in the chat |
| Post statistics | Only you |
| IP address, device ID, sign-in records | Authorised administrators and, on lawful request, the competent authorities |
3. Security Measures
- TLS (HTTPS) encryption on every connection between the app and our servers. Messages are stored on our servers, protected against unauthorised access and reviewed by authorised moderators only when reported or required by law.
- Passwords are stored as irreversible hashes.
- Google reCAPTCHA protects sign-up against automated (bot) registrations.
- Location (GPS) and other EXIF data are removed from photos on your device before upload.
- The contact form is protected against robots by Google reCAPTCHA.
- Administrator actions are logged, and administrators only access the data they need for their job.
4. Third-Party Services
- Sign in with Google: Only if you choose it; we receive your verified email address from Google.
- Google Play Billing: VIP subscription payments (VIP is coming soon). Your card details never reach us.
- Google AdMob: Ads are shown in the app feed. Ads are not personalised; Google may process device and app information to serve the ad and prevent fraud. Your posts, messages and profile details are not used for ads and are not shared with Google.
- Firebase Cloud Messaging: To deliver push notifications.
- Google reCAPTCHA: To protect the contact form and sign-up from robots. Google’s Privacy Policy and Terms of Service apply.
The website uses no advertising and no third-party analytics.
5. App Permissions
- Camera and photos: Only when you take or choose a photo or video.
- Microphone: Only when you record a voice message.
- Notifications: To tell you about new messages while the app is closed.
6. Your Rights
You can request access to, correction or deletion of your personal data as described in our Data Protection Notice. If you live in the EU/EEA or the UK, you also have the rights given by the GDPR / UK GDPR — including access, rectification, erasure, restriction, portability and objection — and you may lodge a complaint with your local supervisory authority.
7. Deleting Your Data
You can delete your Tichodex account and data in two ways:
- In the app: Profile > Settings (⚙) > Delete My Account. If you signed in with email you’ll be asked for your password. Deletion is immediate.
- Without the app: Use the contact form (topic “Support”) or email us with your username and registered email address. Once we’ve confirmed by email that the account is yours, we delete it within 30 days.
Deleted immediately: your profile, profile and album photos, posts, comments, likes, stories, follows, notifications and account settings.
May remain: chat messages and media you sent to other people may remain in their chat history. Records kept for security and legal obligations (Turkish Law No. 5651) — such as username, deletion time and IP address — are kept for the legal period and then deleted. Full details: Delete Your Account.